50. What to say when you don’t know what to say
Ever been in a meeting where you suddenly find yourself at a loss for words?
Maybe it is a challenging question, a sensitive topic, or an unexpected turn in the conversation within your team.
Not knowing what to say can be intimidating, but you don’t have to feel that way.
Here are four simple phrases to use when you don’t know what to say in a meeting.
1. I need a moment:
It is perfectly okay to take a pause. Saying, "I need a moment to gather my thoughts before responding," shows that you are being thoughtful and deliberate, rather than rushing into a response that might not fully address the issue.
2. I hear you:
When someone raises a significant point or asks a challenging question, acknowledging it shows that you are engaged and respectful. Saying, “I hear you,” followed by a brief summary of what they have said, demonstrates that you’re actively listening and valuing their input. It also buys you some time to thoughtfully consider your response.
3. I want to understand better:
If you are unsure about what is being asked or need more context, asking for clarification can be very effective. Use the phrase, "I want to understand better—can you elaborate on …?" Asking for more details can often diffuse tension, as it demonstrates that you are interested in getting to the heart of the matter and are not making assumptions. It is a proactive way to ensure that your eventual response is well-informed and relevant.
4. I will get back to you:
Sometimes, you simply won’t have the answer on the spot, and that is okay. It is important to be honest about this. Saying, “I don’t have the answer right now, but I’ll get back to you by …,” allows you to acknowledge the question without feeling pressured to provide an immediate response. This approach reassures the group that you are committed to finding the right answer, even if it takes a bit more time.
Sooner or later, you will be in another meeting where a curveball comes your way. When you are unsure of what to say, focus on being present, listening actively, and responding thoughtfully using any of these statements.
Remember, the goal is not to have the perfect answer on the spot, but to engage in meaningful, constructive conversations that benefit everyone involved.
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